A FIELD TRAINING PROGRAM FOR

DISPATCHERS, COMMUNICATION SUPERVISORS and MANAGERS!

Kaminsky and Associates, Inc. Announces the Development of a

COMMUNICATIONS TRAINING OFFICER (CTO) SEMINAR

Following up on wishes expressed by Dispatchers and Communication Center Supervisors for "A course of our own" Kaminsky and Associates has designed a 32 hour program featuring two instructors with years of experience as Dispatchers, Communication Center Supervisors, and as Trainers.

The Curriculum, based upon the widely used "San Jose Model":

Creating, Re-designing, and Implementing a CTO Program in your agency.

The "Key Elements" of Successful CTO Programs

Legal and Ethical Issues in the Communications Center

The Evaluation Process - Rating Performance and Written Documentation

Interactive Practice Sessions utilizing Communication Center Video Scenarios

The Role of the Supervisor

Critiquing Performance Effectively

Laws of Learning and Adult Training Issues

Creating and Maintaining the "Learning Environment"

Remedial Training Strategies

Dealing with the Failing Employee

Motivational Techniques and the Modifying Human Behavior

The Power of the Pygmalion Effect-The Self-Fulfilling Prophecy